We are now using a total triage system to book appointments with the GP. We are asking everybody who is able to use the internet to go to the practice website and click on ONLINE CONSULTATION. You can also do it through the NHS App. This will take you through a simple form which may take 3-5 minutes to complete. Once you have completed this form, it will be sent to the GPs triage team to decide on the next best steps for your symptoms or query.
You will be able to submit a form online from 6.30am (before you go to work or start the school run) until 4.30pm Monday – Friday. This means you no longer have to wait on the phone line at 8am. The practice will still be open until 6.30pm and any urgent queries after 4.30pm please call the surgery.
The new system, will allow us to arrange the most appropriate appointment for you. We aim to respond to your request by the end of the next working day. The response may be booking you an appointment, a telephone call, a message with some advice or a referral to someone else (like a physio or a pharmacist|)
If you are unable to use the internet for whatever reason, please still call the surgery on 0116 323 2000. Please be aware the PSA / Receptionists will still have to complete a form for the triage team so you may be asked more questions that normal.
If you cannot attend for any reason please inform us as soon as possible in order for us to give the appointment to someone else.