PPG Newsletter 2018

What we talked about in our last Patient Participation Group

The Patient Participation Group (PPG) at Asquith Surgery are a group of extremely passionate individuals who are keen for Asquith Surgery to be the best it can be. To keep you in the loop, we thought we would let you know what has been discussed at a recent meeting:

  • How best to work with patients who may be late to an appointment so they can still be seen.
  • Changes to staff at Asquith Surgery (continue to read for more information).
  • The booking in screen in the waiting room will now display if a doctor is running a little bit behind, to keep you better informed.
The NHS Friends and Family Test (FFT) exists to help us understand whether you are happy with the service we provide, and identify what we can do better.

It is a quick and anonymous way to give us your feedback after receiving care. We encourage you to fill out an FFT form each and every time you visit us!

Put simply, the FFT asks you if you would recommend our services to your friends and family. As part of our mission to make the world a happier and healthier place, we want our FFT scores to be consistently as high as possible, with over 90% of our patients willing to recommend Asquith Surgery.

So far in 2018 the scores have been tremendous, scoring 98% and 94% for January and February respectively.
Asquith Surgery PPG are always looking for new members who are keen to help us improve the service.

If you are interested in joining the PPG or would simply like more information, please do not hesitate to contact the PPG Chair, Sue Mason. Sue’s email address is sue.mson446@icloud.com.

Our Mission

Our ongoing mission is to make the nation healthier and happier – one patient at a time!

What this means for you:

  • We will make sure we have the right number of GP and Nurse appointments to meet the needs of our patients and achieve a minimum 95% QOF achievement
  • We will work closely with the PPG in the development and improvement of the practice
  • 90% of patients will have confidence and trust in the GP they see
  • 90% of patients will find it easy to get through to someone at the practice on the telephone
  • 90% of patients will find their last appointment at the practice convenient
  • 90% of patients will find our receptionists helpful
  • 90% of patients would recommend the practice to someone who has just moved to the area

Changing Faces

We’re delighted to introduce some new faces to the team at Asquith Surgery.

You may have already met some of the newest members: Hinal, Rachael and Dr. Jameson.

Hinal joins us as the new Practice Manager and has over 15 years of experience working in healthcare, with 4 years in practice management.

Hinal is passionate about improving your patient journey and improving patient care and is keen to make sure the care you receive is the best we are able to provide.

Rachael joined the administration team recently and is learning how complicated a GP Surgery can be to work in! Racheal is a fast learner and is quickly becoming an valuable asset to the Asquith Team.

Dr. Jameson has recently joined the team and will be working Tuesday, Wednesday and Fridays alongside Dr. Joseph and Dr. Tull. When you next visit us, please make the new members of the team feel welcome!